parchel.

get in touch

contact.

we aim to respond to all enquiries within one business day.

email

support@parchel.com

for bookings, tracking and general questions — we reply within a few hours

phone

+44 20 8176 6660

our AI assistant answers 24/7 — it can check your parcel status and answer questions instantly

response times

we reply to emails within a few hours (monday–friday, 9am–6pm GMT). for anything urgent, call us — Vulchy answers 24/7.