parchel.

get in touch

contact.

we aim to respond to all enquiries within one business day.

general enquiries

hello@parchel.com

booking questions, service info, partnership enquiries

support

hello@parchel.com

tracking updates, booking changes, cancellations

claims

hello@parchel.com

loss, damage, or refund requests — include your booking reference

data & privacy

hello@parchel.com

data access, deletion requests, GDPR enquiries

company details
company nameParchel Ltd
registered inEngland and Wales
company number16849647
registered officeOffice 173, Unit 5, 399–405 Oxford Street, Mayfair, London W1C 2BU
service areaCanary Wharf · E14 · London
emailhello@parchel.com

response times

we respond to emails within one business day (monday–friday, 9am–6pm GMT). for urgent collection-day issues, please include “urgent” in your subject line.