get in touch
contact.
we aim to respond to all enquiries within one business day.
general enquiries & data
info@parchel.combooking questions, service info, partnership enquiries, data access & GDPR requests
support & claims
support@parchel.comtracking updates, booking changes, cancellations, loss & damage claims — include your booking reference
response times
we respond to emails within one business day (monday–friday, 9am–6pm GMT). for urgent collection-day issues, please include “urgent” in your subject line.